5G Internet & Hotspot FAQ's

Call Customer Support, (954)284-0799

Available 9am-5pm ET Monday-Saturday

1

Are there ways I cannot use UMAXX™ 5G Internet Hotspot?

You can use your Internet Hotspot for all the homework, streaming, and video conferencing you nee...

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2

What is UMAXX™ 5G Internet Hotspot?

UMAXX™ 5G Internet Hotspot is an amazing new offering from UMAXX™, available to customers at cert...

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3

How do I get signed up for UMAXX™ 5G Internet Hotspot Service?

You can go to www.UMAXX.tv/coverage. to check availability of your address. Once you successful...

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4

How much does the UMAXX™ 5G Internet Hotspot plans cost?

UMAXX™ Starter - Internet Hotspot starts at $79.99, See our other Plans at UMAXX. There's no ann...

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5

Is there a data cap on the UMAXX™ 5G Internet Hotspot service?

After your selected plan data has been used. UMAXX may slow speeds temporarily.

6

What type of UMAXX™ 5G Internet Hotspot speeds can I expect?

We anticipate some UMAXX™ 5G Internet Hotspot customers will see average download speeds between ...

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7

Can I purchase higher-speed service?

By contacting the company phone number. You can reach someone to upgrade your data.

8

I received an invitation to sign-up for UMAXX™ 5G Internet Hotspot, but when I go to the web and put in my information, I get a message that says "You're on the Waiting List".

Sometimes, if you’re the primary account holder on an existing UMAXX account, we’ll send you an i...

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9

Can I purchase this service in the UMAXX™ digital store or on UMAXX.TV?

UMAXX™ 5G Internet Hotspot is available only in limited areas. Please head to the www.UMAXX.TV/c...

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10

When do you expect to roll out more markets?

We are working aggressively with all of the top U.S. Carriers like AT&T, T-Mobile, and Verizo...

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11

Do I have to be an existing UMAXX™ customer?

No, service is available for everyone at an eligible address.

12

Can I connect multiple devices to UMAXX™ 5G Internet Hotspot at once?

Yes! You'll be able to use your UMAXX™ 5G Internet Hotspot to connect up to 32 devices your compu...

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14

How do I set up UMAXX™ 5G Internet Hotspot?

Simply power up your UMAXX™ High-Speed Internet Gateway, download the UMAXX™ Internet app (Androi...

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15

I'm on the waiting list for UMAXX™ 5G Internet Hotspot. What does it mean?

We're working around the clock to expand UMAXX™ 5G Internet Hotspot service to more and more peop...

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16

During setup, why am I being asked for several passwords?

Safety and security are our top priorities. By choosing a Internet Hotspot device password and a ...

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17

Can I use the device elsewhere, like my vacation home?

Yes, The UMAXX Internet Hotspot can be taken anywhere with you. Take it to your Vacation Home, RV...

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18

How do I view or pay my Internet Hotspot bill?

To see your bill and payment options, log in to My UMAXX.TV with your UMAXX™ ID. You can also set...

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19

What are some of the key features of the UMAXX™ High-Speed Internet Gateway?

Customers can connect up to 64 devices? T-Mobile to their home Wi-Fi. Wi-Fi 6 also provides Mult...

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20

What type of UMAXX™ 5G Internet Hotspot speeds can I expect?

We anticipate some UMAXX™ 5G Internet Hotspot customers will see average download speeds up to 1...

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21

Why do I want a UMAXX™ ID?

A UMAXX™ ID is a credential that links the services you use with UMAXX™, including Internet Hotsp...

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22

How far does the signal go from my house?

The Wi-Fi signal from your LTE Wi-Fi Gateway or High-Speed Internet Gateway will travel about the...

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23

Can I use the device elsewhere, like my vacation home?

Yes, The UMAXX Internet Hotspot can be taken anywhere with you. Take it to your Vacation Home, RV...

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24

What is new about the UMAXX™ High-Speed Internet Gateway LCD screen?

The gateway's LCD is located on the top of the device and allows access to important information ...

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25

What does it mean that the UMAXX™ High-Speed Internet Gateway is Multiple home network (SSID) capable?

This allows you to set up 4 separate unique names for Wi-Fi for various uses. For example, if you...

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26

What is Wi-Fi 6 technology?

The UMAXX™ High-Speed Internet Gateway has the latest Wi-Fi 6 technology. Instead of boosting the...

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27

I'm an existing Internet Hotspot customer, why can't I have the new device?

Due to a combination of Covid-19 impacts and customer demand for Internet Hotspot, inventory is e...

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