5G Internet & TV FAQ's

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161

What is UMAXX Cloud Cable TV

UMAXX Cloud Cable TV is a cutting-edge television entertainment service that offers the Best of C...

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164

Can I Upgrade my UMAXX TV?

You can change plans at any time or add new movie packages by simply contacting UMAXX support

162

What makes UMAXX TV different from traditional cable TV?

UMAXX TV is cable TV without the high cost. Get the networks you want without having to pay high...

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163

How can I access UMAXX TV?

You can access UMAXX TV through multiple devices, including smart TVs, streaming devices (such as...

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2

What is UMAXX™ 5G Internet?

UMAXX™ 5G Internet is an amazing new offering from UMAXX™, available to customers across the US. ...

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5

Is there a data cap on the UMAXX™ 5G Internet?

Some plans have limited data and other plans are unlimited.

165

What channels are available on UMAXX TV?

UMAXX TV offers a broad selection of channels, including local stations, premium networks, sports...

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170

How is customer support handled for UMAXX services?

UMAXX TV provides dedicated 24/7 customer support through various channels, including phone, emai...

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166

Can I customize my channel lineup with UMAXX TV?

Yes, UMAXX TV allows you to choose from various channel packages and add-on options, ensuring you...

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6

What type of UMAXX™ 5G Internet speeds can I expect?

Most UMAXX™ 5G Internet customers see average download speeds of 300mbps to 500mbps and 50mbps to...

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167

Can I upgrade my channel lineup to include Premium Movie Channels

Yes, UMAXX offers several bundled optional packages including HBO, Starz, Encore, Showtime, Cinem...

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1

Are there ways I cannot use UMAXX™ 5G Internet?

You can use your Internet Hotspot for all the homework, streaming, and video conferencing you nee...

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168

Is UMAXX Cloud Cable TV available nationwide?

UMAXX TV Free is available to anyone around the world that has access to the Internet. UMAXX Clou...

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171

Can I bundle UMAXX™ 5G Internet with other services?

Yes, UMAXX offers bundling options with CloudCable Television service, providing convenience and ...

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169

What are the benefits of using UMAXX TV over other providers?

UMAXX TV prioritizes privacy and security, never tracks or sells your viewing data, and offers en...

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15

I'm on the waiting list for UMAXX™ 5G Internet Hotspot. What does it mean?

We're working around the clock to expand UMAXX™ 5G Internet Hotspot service to more and more peop...

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172

Does UMAXX TV require a contract?

UMAXX TV offers flexible subscription options, including contract-free plans, allowing customers ...

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173

Can I keep my current Internet provider and still get UMAXX Cloud Cable TV?

Yes. You can use the Internet provider of your choice with UMAXX CloudCable TV, although UMAXX do...

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12

Can I connect multiple devices to UMAXX™ 5G Internet Hotspot at once?

Yes! You'll be able to use your UMAXX™ 5G Internet Hotspot to connect up to 32 devices your compu...

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229

Can I bundle UMAXX TV with other services?

Yes, UMAXX TV offers bundling options with high-speed internet services, providing convenience an...

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16

During setup, why am I being asked for several passwords?

Safety and security are our top priorities so we want to help you maximize your local security. W...

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19

What are some of the key features of the UMAXX™ High-Speed Internet Gateway?

Customers can connect up to 64 devices. Wi-Fi 6 provides Multi-user MIMO, which creates more cap...

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128

What is the address for return a Product/Device?

Attn: UMAXX Returns 3150 SW 15th Street Deerfield Beach, FL 33442

228

How is customer support handled for UMAXX services?

UMAXX TV provides dedicated 24/7 customer support through various channels, including phone, emai...

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21

Why do I want a UMAXX™ ID? (NOTE: Do we still have this?)

A UMAXX™ ID is a credential that links the services you use with UMAXX™, including Internet. With...

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26

What is Wi-Fi 6 technology?

The UMAXX™ High-Speed Internet Gateway has the latest Wi-Fi 6 technology. Instead of boosting the...

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23

Can I use the device elsewhere, like my vacation home?

Yes. If, when asked how you plan to use your internet, you picked “On-the-Go, RV, boat”, the uni...

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25

What does it mean that the UMAXX™ High-Speed Internet Gateway is “multiple home network (SSID) capable”?

This allows you to set up 4 separate unique names for Wi-Fi for various uses. For example, if you...

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27

I'm an existing Internet customer. Why can't I have the new device?

The good news is that your existing device includes most of the same features as the new device a...

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22

How far does the signal go from my house?

The Wi-Fi signal from your High-Speed Internet Gateway will travel about the same distance as any...

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227

What is the address for return a Product/Device?

Attn: UMAXX Returns 3150 SW 15th Street Deerfield Beach, FL 33442